Return Policy

Return & Refund Policy

Last Updated: [09/08/2025]

At JustKatch, we want you to be fully satisfied with your purchase. If for any reason you’re not happy, we’re here to help.

1. Eligibility for Returns

  • You may request a return within 24 hours of receiving your order.

  • Items must be unused, in their original packaging, and in resellable condition.

  • Certain items, such as personal care, hygiene products, or final sale items, are not eligible for return due to safety and hygiene reasons.

2. Return Process

  1. Contact us at [info.justkatch@gmail.com] with your order number and reason for return.

  2. Our team will provide instructions and the return shipping address.

  3. Once we receive and inspect the item, we will process your refund or exchange.

3. Refunds

  • Refunds will be issued to your original payment method (Credit/Debit Card, PayPal, Cash on Delivery refunds processed via bank transfer or store credit).

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

  • Please allow 5–10 business days for the refund to appear, depending on your bank/payment provider.

4. Exchanges

  • We only replace items if they are defective, damaged, or sent incorrectly.

  • If you need an exchange, please contact us with photos of the product and your order details.

5. Return Shipping Costs

  • Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.

6. Damaged or Wrong Items

  • If you receive a damaged or incorrect product, please notify us within 24 hours of delivery with photos.

  • We will send a replacement or issue a full refund at no extra cost.

7. Contact Us

For any questions regarding returns or refunds, please reach out to our support team:
📧 info.justkatch@gmail.com